Game/Software Downloads Frequently Asked Questions
- PC: Microsoft Windows XP, Vista or 7
- Mac: Mac OS X 10.5 or higher
- Internet Connection: Broadband Internet connection
To find system requirements specific to the game or software you wish to purchase, check the "System Requirements" section on the product's detail page.
Do I need to install the Amazon Game/Software Downloader to complete my purchase?
- PC: Yes, you need to manually install the Amazon Game/Software Downloader before you can download your games or software.
- Mac: No, the Downloader will automatically launch and start downloading your games or software.
You can download an unlimited number of times for personal use. To re-download, go to Your Games and Software Library through the "Your Digital Items" link at the top of the screen and click the download button.
Can I download and install to multiple computers?
For video games: Each game manufacturer has a different policy on how many installations are allowed with each product key. If you run out of installations for the product key you originally purchased from Amazon, please contact Customer Service and we will happily provide you with another key at no additional charge. You can install an unlimited number of times for personal use, however additional copies of the game for friends or family must be purchased separately.
For software:Each software manufacturer has a different policy on how many installations are allowed. The user licensing agreement that comes with the software you purchased tells you how many installations and users you are allowed with your purchase.
How much hard drive space do I need?
To successfully download and install the game or software, you'll need available hard drive space at least double the file size shown on the product page to accommodate the install files and have room for the installed software.
How long does it take to complete a download?
Download time estimates are provided on the product detail page. Download times will depend on the speed of your Internet connection and the size of the file you are downloading.
Where can I find my download files?
- PC: On your computer, go to Start > All Programs > Amazon > Amazon Games & Software Downloads > Download Folder. The default download location is:
- Windows XP: All Users\Documents\Amazon Games & Software
- Windows Vista/7: Users\Public\Documents\Amazon Games & Software
- Mac: You can find download files (and product keys) on your Desktop.
What if the download requires a product key?
Product keys are a series of numbers and letters needed to install or use your game or software.
- PC: You can find your product keys in Your Games and Software Library. Click the "Your Digital Items" link at the top of the screen to easily access Your Games and Software Library.
- Mac: Product keys can be found on your Desktop with your download files after your download is completed. You can also find them in Your Games and Software Library. Click the "Your Digital Items" link at the top of the screen to easily access Your Games and Software Library.
How do I get patches and updates for my game or software?
Some games and software will automatically look for patches and updates for you. For other products which do not automatically update, you may need to find updates and patches directly on the product manufacturer's website.
How do I upgrade my trial games to full versions (only for PC)?
- Be sure your Amazon Game/Software Downloader is running on your computer.
- Click "Buy full version on Amazon.com" on your trial game.
- Your game will automatically upgrade to the full version within 60 seconds after purchase.
Visit our detailed free trial games guide to learn more.
If upgrade does not occur after about 60 seconds, verify the order was successful by checking your digital order history under Your Account. If you are having problems upgrading your game, visit ourtroubleshooting page or contact Customer Service.
What if I have trouble downloading my game or software purchase?
Visit our Troubleshooting Game/Software Downloads Help page. If you experience difficulty installing your software or encounter in-game performance issues, please contact the software vendor for product support.
What if I have computer problems and need to reinstall my game or software?
Go to Your Games and Software Library at www.amazon.com/YourGamesAndSoftware and download the game or software again.
We recommend you create your own backup copy of the install file(s), if permitted by the applicable game or software publisher. You should read any license agreement included in your specific game or software application to understand any restrictions the game or software publisher may impose on this backup copy.
Why is my virus checker flagging my game or software?
Don't worry. We test to ensure each game or software product we sell does not have a virus. Instead your anti-virus software is being too strict. You can try temporarily lowering the strictness settings on your anti-virus software, or contacting your anti-virus software vendor.
Why isn't the game or software I want to buy available for download?
Our ability to offer Game/Software Downloads is limited by the rights granted to us by the game and software vendors.
Currently, only a limited number of game and software titles are available for download. We are constantly working to establish and improve our agreements with game and software companies so we can offer a broader selection of game and software via download. We are expanding our selection frequently and encourage you to check back for new additions to our product catalog.
Can I return Game/Software Downloads after purchase?
As indicated in the Game/Software Downloads Service Terms of Use, Game and Software Downloads are not returnable and non-refundable after purchase. If you need assistance with a purchase or download, visit our Troubleshooting Game/Software Downloads Help page or contact Customer Service.
Do Game/Software Downloads contain digital rights management (DRM) software?
Yes, DRM software is part of your game or software download. Please refer to the End User License Agreement (EULA) for your software for more information.
Why has my Game/Software Downloads order not completed yet?
There are many factors that could delay your order, including first-time digital purchases. In some cases it can take up to 24 hours for the order to process. This process is in place to protect your personal information and prevent fraudulent orders.
How do I know which version of Office 2010 I need: 32-bit or 64-bit?
When you purchase the download version of Microsoft Office 2010, the downloader will recommend the appropriate version (32-bit vs 64-bit) based on the installed version of Windows that you are using. The 32-bit version of Office 2010 is the recommended option for most customers because it prevents potential compatibility issues with other 32-bit applications, specifically third-party add-ins that are available only for 32-bit operating systems.
The 64-bit version of Office 2010 requires that your computer is running the 64-bit edition of Windows 7, Windows Vista, or Windows Server 2008. You have the option to choose whichever version you want, and can always re-download the other version if you desire. Just visit your Games and Software Libraryand select to re-download the product and choose the desired version of Office 2010.
